Setting the Stage
Housekeeping for the Webinar
Importance of Technician Efficiency
Maximizing Invoice Hours
Completed Hours vs. Invoiced Hours
Efficiency for Flat Rate Technicians
The Concept of Book Time
Measuring Technician Hours and Productivity
Identifying Shop Performance Issues
Using Data to Make Staffing Decisions
Benefits of Real-Time Shop Metrics
The Impact of Technician Compensation
Engaging New Hires Through Metrics
Considerations for Flat Rate Compensation
Understanding Flat Rate Compensation
Aligning Compensation with Shop Performance
Tracking Time and Efficiency
Aligning Incentives Without Flat Rate
Aligning Compensation to Company Goals
Continuous Improvement of Processes
Engaging Employees and Handling Incentives
Incentivizing Team-based Behavior
Measuring and Monitoring Tech Performance
Action Item Tracking and Webinar Availability