TURBOCHARGE COMMUNICATION WITH 2-WAY TEXTING.

Send and receive text messages without ever leaving Fullbay! Get information to your customers faster and give yourself more time to turn wrenches. FIND OUT MORE

What Is 2-Way Messaging?

2-way texting allows you to send and receive text messages to and from another party. You can now have a text-based conversation with your customers if you need to—from right inside Fullbay.
2-Way_Texting_Promo

How Can 2-Way Texting Improve Customer Engagement?

Customers are more likely to open and review text messages compared to voicemails or emails.*

Improved responsiveness and transparency with customers means more trust placed in you—and more customers returning again and again.
2-Way_Texting_Infographic

More Communication =
Greater Customer Satisfaction

Why do customers love 2-way texting?

It allows instant updates.

Real-time updates about repair status increase transparency and reduce uncertainty. 

It builds trust.

 2-way texting allows you to address customer questions and concerns quickly—building trust and indicating you value their time.

It makes them feel appreciated.

Send follow-up messages, links to satisfaction surveys and promotional offers, and more to let customers know you appreciate their business.

It’s really, really convenient.

More and more people—including some of your customers—want at least the option to send texts instead of calls or emails.
Customer_Communication_Invoice_v2 Estimates_Detailed_v2 Feature Illustration_600x600_Shaking-Hands Feature-Illustration_Text

Why do customers love 2-way texting?

Customer_Communication_Invoice_v2 Estimates_Detailed_v2 Feature Illustration_600x600_Shaking-Hands Feature-Illustration_Text

It allows instant updates.

Real-time updates about repair status increase transparency and reduce uncertainty. 

It builds trust.

 2-way texting allows you to address customer questions and concerns quickly—building trust and indicating you value their time.

It makes them feel appreciated.

Send follow-up messages, links to satisfaction surveys and promotional offers, and more to let customers know you appreciate their business.

It’s really, really convenient.

More and more people—including some of your customers—want at least the option to send texts instead of calls or emails.

Track & Manage Communication With 2-Way Messaging.

Checkmark All your messages are kept in one place—you can send texts directly from the platform or review specific customer text threads at a later time.
Checkmark Regain the time you’d spend tracking down emails or attempting to catch customers over the phone.
Checkmark Best of all, handling simple queries and updates via text messaging minimizes the amount of time spent out of the bay and on the phone.
2-Way_Texting_App

How Can 2-Way Texting

Rev Up Your Shop’s Business?

2-way texting can upgrade the customer experience and even unlock new revenue streams for your shop. Here’s just some of the ways our customers have put it to work:
Icon_Calendar_100x100

BOOK SERVICE

Customers can request service over text.
Icon_Real-Time-Updates_100x100

PROVIDE REAL-TIME UPDATES

Keep customers informed about the status of their repairs, from diagnostic to completion.
Icon_Authorization_100x100

GET AUTHORIZATIONS

Need additional parts or repairs? Get faster approval through 2-way texting.
Icon_Support_100x100

ENHANCE CUSTOMER SERVICE

Respond to customer queries and provide support before, during, and after repair services.
Icon_Purchase-Order_100x100

SEND ESTIMATES & INVOICES

Texting offers you another way to deliver estimates and invoices—and even include a link for customers to pay online. 
Icon_Mobile-Repair_100x100

TAKE YOUR SHOW ON THE ROAD

Do you provide emergency or towing services? Set up a direct text line for emergency assistance.
Icon_Pricing_100x100

HANDLE PARTS QUESTIONS

Customers can ask about part availability and pricing without picking up the phone.
Icon_Feedback_100x100

ASK FOR FEEDBACK

Encourage feedback for services rendered, or ask satisfied customers to leave reviews on their favorite platforms.
Five stars!

WE HAVE A FIVE-STAR RATING!

READ REVIEWS

REV UP YOUR CUSTOMER COMMUNICATION TODAY!

See what 2-Way Texting
can do for your shop.
CHAT WITH US