What is Service Order Software?

Are you asking yourself, “What is service order software?” If so, this explanation of how these programs can benefit your heavy-duty shop will help.

So, when you’re near me, darling, can’t you hear me? 

[Service order software]

The love you gave me, nothing else can save me 

[Service order software]

-“SOS,” ABBA (1975)

Did Sweden’s most successful musical artists write this classic tune about the heavy-duty shop programs that share a set of initials with its title? Well, that’s up for debate (though we think the answer is pretty obvious). But even if “SOS” was meant to be about something else, one thing wouldn’t change—the fact that service order software can save your repair shop from inefficiency.

If you’re curious about adopting a software-driven approach to service order creation and management, you’re in the right place. Here, you’ll learn the answer to the question “What is service order software?” including what features these programs include and whether or not they’ve inspired any other well-known songs.

What is Service Order Software?

Naturally, you won’t be able to reap the benefits of service order software without a decent understanding of what this software is. You’re not going to believe this, but here goes nothing…

Service order software is software that can help you create and manage service orders.

Now, we know that sounds wild—heck, we wouldn’t believe it ourselves if we didn’t make the programs we’re talking about. Still, using service order software can make it trivial for shops to turn repair requests into work orders. And if you’ve ever tried to create these documents the old-fashioned way, you can imagine how speeding this process up could make life considerably easier around your business.

Key Features of Work Order Software

Now that you’ve reviewed the basics of service order software, let’s dig into what these programs can do. Here are a few crucial features your service order management software should include:

Workflow Management

Ideally, your service order software will do much more than give you the power to create service requests. Though that’s an excellent starting point, these programs should also let you go hands-on with technician scheduling and get at-a-glance access to info on your shop’s ongoing repairs. Along with that, the best programs in this category make estimate creation easy with the help of canned jobs.

Technician Support

When your techs need help while handling a job, they shouldn’t have to wonder where to go for this assistance. Instead, high-quality service order programs include support materials such as wiring diagrams, labor time guides, and procedure explanations. Better yet, your workers can access this information wherever they use your shop’s service order software.

Maintenance Schedules

Is your heavy-duty shop in charge of a heavy-duty fleet? If so, you know it can be difficult to keep up with maintenance requirements for one vehicle in a fleet—to say nothing of the fleet as a whole. Fortunately, your shop’s software can keep you and your techs up to speed by providing service requests, PMs, and DOT reminders (among many other reporting features).

Customer Portal

You and your workers aren’t the only people who can benefit from well-designed heavy-duty shop software. When your program of choice features a full-fledged customer portal, the people you serve can authorize repairs and check in on ongoing services at their convenience—all without having to give your shop a call.

Benefits of Work Order Software

So, can the features listed above benefit your shop in some way? The answer, of course, is “yes.” Once your heavy-duty shop has access to the right service order management software for its needs, you’ll enjoy perks like:

• Improved efficiency. If your workers don’t have to spend time manually creating service orders, they’ll be able to focus on repairing heavy-duty vehicles. (That’s especially true when your techs create Quick Service Orders, which are designed to maximize speed at your shop.)
• Reduced truck downtime. Since service order programs can give techs valuable workflow information, they’ll have a near-zero chance of missing essential steps while inspecting a vehicle. Thus, your shop can practically eliminate a source of unexpected downtime.
• Happy customers. The best service order management programs provide easy communication, high transparency, up-to-the-minute updates, and simple payment options to heavy-duty shop customers. Because of that, your clients won’t just be happier than ever with the services your shop provides—they’ll be extremely likely to do business with you again.
• Happy technicians. Confusion about what to do during a repair, scheduling problems, and inaccessible support materials can all make your employees less than happy about their jobs. Fortunately, service order software can eliminate every one of these issues, maximizing worker satisfaction in the process.

Choose The Industry’s Best Service Order Software

[Service order software], please

Someone help me

-”SOS,” Rihanna (2006)

Again, it’s impossible to know whether or not this Rihanna hit was truly intended as an ode to service order software. But we choose to believe that it was—and more specifically, that it was written about Fullbay. After all, we take pride in making the best service order management software available to heavy-duty shops today.

When your repair shop uses Fullbay’s programs, you can benefit from easy work order creation, maximum efficiency, and satisfied customers and techs. At the same time, Fullbay can assist you with other aspects of shop management (including inventory management and bookkeeping). Whether you’ve been wondering “what is service order software?” or you want to upgrade to the number-one program in this category, send us an “SOS” of your own by setting up a demo today!