Top 10 Benefits of Using Service Order Software

ANNOUNCER: From Phoenix, the greatest city in the world: it’s The Late Show with Bayvid Fullerman!

[AUDIENCE APPLAUDS]

BAYVID: Thank you! Thank you. We’ve got a great show for you tonight about a subject that’s near and dear to my heart: service order software. Show of hands: how many people here have had trouble handling service orders before?

[SEVERAL AUDIENCE MEMBERS RAISE HANDS]

BAYVID: Really! That many of you? Wow. Well, when you start using work order management software, that won’t be a problem for you anymore. These programs can take your repair requests and turn them into full-fledged work orders—and that’s just scratching the surface.

We’ve got a lot more to get to, so let’s move on with tonight’s Top 10 list: “The Top 10 Benefits of Using Service Order Software!”

1. Enhanced Technician Scheduling

If you’ve had any amount of experience managing a heavy-duty shop, you know how difficult technician scheduling can be. Without detailed knowledge of your business’ order lineup and tech availability, you could easily make mistakes during this process—mistakes that could have a serious impact on your shop’s workflow.

Service order software can make employee scheduling a less stressful process. These programs provide instant access to info on every job your heavy-duty shop is working on and everything your techs are doing. As a result, you’ll find it much easier to assign the right person to the right task—eliminating unnecessary confusion and boosting your shop’s overall efficiency.

2. Effective Work Order Management

One of the biggest benefits of work order management software is the support you’ll get while managing service orders. Work orders play a vital role in your shop’s ability to complete jobs, but managing these orders the “traditional” way (as opposed to the Fullbay way) can easily become an overwhelming task.

Fortunately, a robust work order management system can streamline every step of the journey from order creation to order completion. When your employees use this software to create Quick Service Orders, they can save even more time on service order creation.

2. Fewer Errors

Once you’ve adopted service order software at your shop, you’ll b—hold on. Shouldn’t that be a “3”? Well, it just goes to show you that human error can show up where you least expect it.

Since service order systems essentially automate the order management process (among other vital tasks around your shop), you’ll be able to keep errors to the bare minimum while using these programs. That will lead to work orders that are much more accurate and reliable than you’re used to.

4. Enhanced Preventive Maintenance

Preventive maintenance is the key to successfully managing heavy-duty vehicles and fleets. But since each truck your shop works on has its own preventive maintenance requirements, it can be all but impossible to track PMs by hand.

The good news is that you don’t have to do that—at least, not when your shop has the right service order software in place. Since this software can automatically track preventive maintenance tasks for your shop’s customers, you can keep these trucks on the road (and avoid unforeseen maintenance costs in the process).

5. Efficient Handling of Service Requests

Not every service request your heavy-duty shop gets will be an equally high priority—some of these jobs will inevitably end up being more labor-intensive or time-sensitive than others. In addition to the other benefits of using service order software, these programs can help you easily handle large and small service requests.

Best of all, you and your techs won’t be the only people to benefit from this increase in efficiency. By prioritizing your shop’s service orders, you can complete jobs more quickly and improve customer satisfaction with your business.

6. Real-Time Information Access

While you can safely assume your service order software will include some form of reporting, you might have to deal with a bit of lag before you get these reports. To access vital information about your heavy-duty shop as quickly as possible, keep an eye out for programs that offer real-time reporting capabilities.

When you and your techs have access to real-time reports about your shop’s inventory levels and ongoing jobs, you’ll never have to rely on guesswork while allocating resources. Instead, this information should make it much easier to make smart decisions around your shop and optimize its operations.

7. Mobile Device Compatibility

Of course, even the most effective real-time updates wouldn’t be able to reach their full potential if your techs had to use a specific workstation to access them. That’s why the best service order programs are compatible with easy-to-access mobile devices.

With the assistance of web-based, mobile-friendly service order software, your techs won’t have to take time out of their workday to get information on what’s happening around your shop. Instead, they’ll be capable of viewing this information wherever they happen to be, drastically improving their efficiency and productivity.

8. Minimal Equipment Downtime

If you miss one too many scheduled maintenance tasks, the vehicles your shop works on won’t just suffer from reduced performance—instead, they could stop working entirely. In that case, you’ll find yourself dealing with every heavy-duty shop’s arch-enemy: downtime.

Fortunately, work order management software can help you avoid this fate worse than death. With the help of these programs, you can take a proactive approach to your fleet’s maintenance schedules. Since you’ll always know when trucks are due for service and what services they need, your techs will have a much easier time keeping up with fleet maintenance—significantly reducing your risk of unexpected breakdowns and increase customer service.

9. Better Inventory Management

When your service order software provides a selection of inventory management features, you’ll never be at risk of losing track of your shop’s parts and supplies. This software can give you access to in-depth information about your shop’s inventory, including real-time parts tracking capabilities.

Along with that, these programs can provide automated reminders when it’s time to place another order. This feature can lower your risk of running out of important components—and having to pause in-progress jobs until you can get these parts back in stock.

10. Optimized Facilities Management

While it’s easy to focus on how work order management programs improve your shop’s fleet management, the benefits of this software can and should go beyond that. Additionally, your service order software should help you enhance your approach to facilities management and reduce errors.

Along with “regular” service order tracking, this program can give you the ability to manage facilities-related work orders. That way, you can take better care of your business’s physical building, keeping problems around this space from getting in the way of operational efficiency.

And Now, A Word From Our Sponsor

[PEPPY ‘50S COMMERCIAL MUSIC PLAYS]

ANNOUNCER: Is your truck repair shop suffering from empty workstations? Empty schedules? Or simply empty spirits? Then you need to get full…with Fullbay.

Yes, Fullbay is proud to offer the world’s finest heavy-duty service order software to repair shops like yours. With the help of our techno-wizardry, your business will have the power to create, manage, and complete work orders with lightning speed—keeping your customers happy along the way.

LITTLE TIMMY: Gee whiz!

ANNOUNCER: “Gee whiz” indeed, Little Timmy. But the perks don’t stop there: Fullbay’s software automagically creates reports that track your shop’s inventory levels, revenue streams, and worker efficiency. Plus, you’ll be able to view all this info and more on your very own cellular telephone!

Here at Fullbay, we aim to share the benefits of using service order software with heavy-duty shops of all sizes. Get started by signing up for your free demo—and get full with Fullbay!

Fullbay’s usage of the terms “techno-wizardry” and “automagically” is not intended to endorse witchcraft. “Little Timmy” was played by a paid actor who graduated from Juilliard. “Get Full with Fullbay” is not Fullbay’s official slogan.